Compliments
This is the place for testimonies. Tell us your story and how NCS was able to help. If you have had a positive experience working with us we would love for you to share!
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I was 3 days away from closing on my home when I noticed a Sage Telecom account pop up on my credit report. I had absolutely no idea what Sage Telecom was. I spoke with a rep. by the name of Elisabeth Perez at ext. 105, that informed me that many companies do go through Sage in order for you to obtain an open phone line to use. I then contacted At&t, the service in which I use, and was informed that they do, however, use Sage Telecom. They verified everything I needed to know. Then, of course I felt the need to call Sage with my questions. They gave me the service address as well as the phone number the debt had aquired from.
As well as many other people, I did in fact go through all the complaints I could find online for NCS. I did notice quite a few of them out there, and I’m not going to lie, they did alter my decision to not pay my bill at first. I figured, if so many people have a problem with them why should I be any different? Then after actually looking into the bill and doing my part of investigating I did in fact find out that the bill was not eronios, that it was my actual debt.
Once speaking with Elizabeth she informed me that if the full balance was paid they would send over a request to the Credit Bureaus for it to be removed from my credit report. She even told me that if I couldn’t pay it all at once that she would set me up on payments and help me out with getting my credit cleared up! Now, I know collections isn’t customer services but she made me feel as if she did care about what I was saying and what I was going through. She gave me time to talk and listened to what I had to say! She eased my mind with the whole process.
After paying my bill and getting my payment receipt faxed where I needed it to go I tried to submit a compliment on NCS and Elizabeth with the BBB as well as many of the online forums. None would accept them? Even though I’m just one compliment out of many complaints I’m hoping I do make a difference and maybe I can ease everyone’s mind just a bit.
If you do need to contact them I recommend speaking with Elisabeth Perez at ext. 105. While on the phone with her I did hear yelling in the background and she never so much as raised her voice at me. It made the process a lot more comfortable.
-Monica
I just spoke with an agent at NCO and this is a collection agency. The phone number is 800-384-0585. These are collections from about 6 or more years ago.. In order for this to be removed completely from the report it needs to be paid in full without a settlement.. they will also arrange a payment plan. I spoke with a guy named Cory who was super nice and very understanding. He suggested to start with a credti dispute and then see what happens before actually paying the debt.
Ok, so I received a major hit to my credit rating because NCS attempted to collect debt on behalf of BMG Music. I was irate because I have never ordered from BMG Music in my life. There are horror stories all over the web about this company and I honestly didn’t believe that a call to the company would do any good. I called the NCS and spoke to a lady named Sue Austin who was actually very cordial. I started the conversation politely and asked her why BMG has sent me to collections. I did find out that BMG bought out Columbia House, and I was in fact a member of Columbia house in 2002 and bought all the required DVDs except for one. I’m in the military, and had since moved, forgetting I still owed to Columbia House one more DVD. I explained my situation to the Ms. Austin and she said if I paid my debt then NCS would remove the derogatory information, which would take about 30-45 days. I repeatedly asked her if NCS would in fact remove the derogatory information several times, and I was assured that it will be removed. So, like me, many of you more than likely had Columbia House and forgot to finish your contract. Don’t be irate when you call NCS, as that will just give them a reason to not help you at all. The lady I spoke to again was Sue Austin at extension #107. I hope this helps and I will repost to let everyone know if the information was in fact removed.
I want to start by saying I am in no way affiliated with NCS. In fact, I am one of the unfortunate ones who has had two accounts with them - one in February, and one recently a week ago. They were both for BMG.
I know a few a years ago I joined BMG and made a horrible decision to “get free stuff now” and not pay for it. I ended up forgetting about really until the start of this year when I decided to finally be financially respoinsible and start clearing up my debt.
My first BMG account was for $250. I thought this was a little pricy for something that was initially 12 cds for the price of 1. But then I figured with the cost for NCS to purchase it, late fees from BMG and other fees tacked on, this seemed about right. I didn’t argue with NCS and had it paid off in one payment. The person I spoke too was extremely professional with me, mainly because I wasn’t being argumentative with them and I was trying to get this thing paid off and clear.
I was expecting to see it say “Paid in full” on my credit report, but instead it was completed removed, and my credit score went up.
This past Monday NCS showed up on my credit report again for this time $360-some dollars. I was confused because I thought I had paid it off. I called them to clarify and they explained to me I had two BMG accounts - one in 04 and one in 05 and they just recieved this one. I thought about this and figured, well, knowing how unresponsible I was with my money years ago, I probably did have two BMG accounts, knowing how easy it is to get one, especially when you have a new address.
So I did question the account, but once it was explained to me, I set up two payments - half on July 15 and the other half on July 31.
Personally, for me I was upset with this latest NCS account because in January I had set up a plan to get myself 100 percent debt free on my June 30 paycheck. This whole time I’m thinking “debt free finally” and then one final debt pops up. I was frustrated not with NCS, but with myself for my poor financial decisions I made in the past. But, instead of being debt free today, I will debt free on July 31.
My pros about NCS - They are extremely professionally and will work with you to help you. People always thinking that debt collectors are these mean, unprofessional companies. The fact is, while their may be some truth to debt collectors raising their voice, not being cooperative etc…it’s not just one sided. In my time dealing with debt collectors, as Lisa said above, I’ve found the more professional I am, the more they are willing to work with me. You think they enjoy their job? It’s got to be completely stressful for them to deal with customers who just complain and yell at them in the phone. Realize that they weren’t the ones who got your credit report screwed up. If you truly feel that there is misinformation, you must show proof.
Try to reverse the tables - say someone owed you, the customer, money, and your friend said they paid you back, you wouldn’t just believe them, would you? No, you’d ask for proof. It’s the same thing. One of the dozen collections on my credit report did have misinformation. I showed them proof that the account was paid and they apologized for the misinformation and removed themselves from my credit report. Simple as that. Creditors DO make mistakes from time to time, there are millions of things being reported each week.
Chances are though, and I did this years ago, most customers tell themselves they never did something and think they can get out of paying something so they tell the creditor they never did this. I tried this tactic years ago, and it never worked. Not once. Why? Because it wasn’t true and I had no proof for it.
Also, I think when people complain about creditors, the situations are overrexagerated to make the customer really look like the victim and the creditor look like and evil business out to steal money from someone that claims they never did anything. Sure, I’ve had a couple unpleaseant dealings with creditors, but never close to what I have read on here - I’ve never had anyone laugh at me, or put me down. I find that hard to believe.
Bottom line - if you are professional and try to work with the creditor calmly and in a business manner, they will treat you with the same respect.
I will say, the person that did comment how they call and they get a message that you’ve called after normal business hours is true. That’s my one con with NCS…I’ve called them on multiple occassions during Monday-Friday normal business hours and get that message a lot, and I don’t know why.
[ source complaintsboard.com ]